REFUND & RETURNS POLICY

LIVING HISTORY

At LIVING HISTORY, we take pride in the quality and craftsmanship of our garments. We want you to feel confident in every purchase and have outlined our returns and refunds policy below.

1. Change of Mind Returns

We accept change-of-mind returns within 14 days of delivery, provided the following conditions are met:

• Items must be unworn, unused and unwashed.

• Items must be returned in their original condition, with all original tags attached.

• Garments must be free from stains, marks, perfume, deodorant, makeup, pet hair or other signs of wear.

• Proof of purchase must be provided.

• A return request must be submitted within 14 days of receiving your order.

We reserve the right to decline change-of-mind returns that do not meet these conditions.

These conditions do not affect your rights under Australian Consumer Law.

2. How to Request a Return

To request a return, please contact:

returns@livinghistoryclothing.com

Include the following information:

• Your full name

• Your order number

• The item you wish to return

• Your reason for the return

Once your request has been reviewed, we will provide instructions and the appropriate return address.

Please do not send items back without contacting us first.

3. Return Shipping

For change-of-mind returns, customers are responsible for all return shipping costs.

We recommend using a tracked postal service, as we cannot take responsibility for returns lost or damaged in transit before they are received by us.

Original shipping charges are non-refundable for voluntary change-of-mind returns.

Where a product fails to meet Australian Consumer Law guarantees, we will reimburse reasonable return shipping costs where required by law.

4. Exchanges

We understand that finding the right fit is important.

If you would like to exchange an item for a different size, please contact us within 14 days of delivery.

Exchanges are subject to stock availability, and items must meet the conditions outlined in Section 1.

Customers are responsible for return postage and any applicable shipping charges for replacement items in the case of voluntary size exchanges.

If your requested size is unavailable, we can arrange a return for a refund, provided the item meets our change-of-mind return conditions.

5. Faulty, Damaged or Incorrect Items

Every LIVING HISTORY garment is carefully considered, and we aim to ensure each order arrives in excellent condition.

If you receive an item that is faulty, damaged or incorrect, please contact us at returns@livinghistoryclothing.com with your order number, a description of the issue and, where possible, supporting photographs.

Your purchase is protected by Australian Consumer Law.

If a product has a major failure to meet a consumer guarantee, you are entitled to choose a refund or replacement, subject to applicable law.

For minor failures, we will provide an appropriate remedy in accordance with Australian Consumer Law.

Nothing in this policy excludes, restricts or modifies your statutory consumer rights.

6. Refund Processing

Once your change-of-mind return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 10 business days.

Please allow additional time for your bank or payment provider to process and reflect the refund.

For approved change-of-mind returns, the refund covers the purchase price of the eligible returned items, excluding original shipping charges.

Refunds relating to consumer guarantee claims will be handled in accordance with Australian Consumer Law.

7. Sale Items

Sale items are not eligible for change-of-mind returns within 14 days of delivery.

This does not affect your statutory rights in relation to faulty goods or other consumer guarantee failures.

8. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Your rights under Australian Consumer Law apply regardless of the 14-day change-of-mind return period or the conditions relating to voluntary returns.

9. Contact Us

For any questions regarding returns, exchanges or refunds, please contact:

LIVING HISTORY

Email: returns@livinghistoryclothing.com

Website: www.livinghistoryclothing.com

We appreciate your support and thank you for being part of LIVING HISTORY.

TELL YOUR STORY. MAKE HISTORY.